Shipping Policy
At Calvy (Om Plastics Industries), we strive to deliver your thermoware and kitchenware products safely and on time. This Shipping Policy provides details about order processing, delivery timelines, shipping charges, and order tracking.
Order Processing
- All orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order is confirmed, you will receive an order confirmation via email or SMS.
Shipping Methods & Delivery Timelines
- We partner with trusted courier and logistics providers to ensure secure delivery.
- Standard delivery within India typically takes 3–7 business days, depending on your location.
- Delivery timelines may vary due to weather conditions, courier delays, or regional restrictions.
Shipping Charges
- Shipping fees, if applicable, are calculated and displayed at checkout before payment.
- Any ongoing free shipping offers or promotions will be clearly mentioned during purchase.
Order Tracking
- Once your order has been shipped, you will receive a tracking ID via email or SMS.
- You can use the tracking details to monitor your shipment status on the courier partner’s website.
Damaged, Missing, or Lost Shipments
- If your order arrives damaged, incomplete, or is lost in transit, please contact our customer support within 48 hours of delivery.
- We will investigate the issue and provide an appropriate resolution, including replacement or refund, as applicable.
